Member Protection

What is a Member Protection Information Officer?
An MPIO is responsible for providing information about a person’s rights, responsibilities and options to an individual making a complaint or raising a concern. They can also provide information and advice to sport administrators and complaint handlers with regard to the Member Protection Policy of that sport. MPIOs are generally impartial; they do not mediate or investigate complaints. They may reside in a club, the state association or a National Sporting Organisation (NSO).  MPIOs play an important role in sport.

What is the value of an MPIO in sport?
The MPIO can play a key role in ensuring our sport is safe, fair and inclusive. MPIOs do this through ensuring club people and administrators know their rights and responsibilities and ensuring policies that focus on member protection are being implemented. Such policies may include but are not limited to the complaints policy and procedures, child protection policies, harassment and discrimination policies.

These courses will not only assist sport to manage and resolve member issues and concerns, its greatest value will be in the development of expertise that  can promote and create a positive club/sport culture for current and future members” – Helen Szoke and Craig Martin, Play By the Rules co-chairs.

How do I become an MPIO?
You can become a certified MPIO by taking the following steps:

1. Online training

2. Face-to-face workshop

3. National registration